Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
- Complimentary ground shipping within 7 to 30 business days
- Next-day and Express delivery options also available
- See the delivery FAQs for details on shipping methods, costs and delivery times
THE TYPE OF PERSONAL INFORMATION WE COLLECT
floki.ca, floki.store and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. A link to this statement is readily available at the bottom of every web page.
Sites covered by this Privacy Statement
Links to floki.ca web site
Collection of personal information
floki.ca and floki.store collect and uses personal information to understand your needs and interests and to serve you better.
On some web pages, we ask you to provide personal information. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself, or apply for a job at floki, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include name, address, ZIP code, telephone number, fax number, email address, user IDs and passwords, company name, billing and transaction information, credit card information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for an account, we may ask you to provide additional personal information such as credit card details and banking information. This information will be used by our financial services providers in determining whether to extend you credit limit.
In addition to the information you provide, floki may also collect information during your visit to a floki web site through automatic data collection tools, which include web beacons, cookies, embedded web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our web site such as your browser type and language, access times, and the address of the web site from which you arrived at a floki web site. They may also collect information about your Internet Protocol (IP) address, clickstream behaviour (i.e. the pages you view, the links you click, and other actions you take in connection with floki web sites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. Floki also uses some of these automatic data collection tools in connection with certain emails sent from floki.ca and floki.store and therefore may collect information using these tools when you open the email or click on a link contained in the email.
floki websites also collect information from commercially available sources that it deems credible. Such information may include your name, address, email address and demographic data. The information floki website collects from its commercial sources may be used along with the information floki collects when you visit floki's website.
How we use your information
The information floki collects to understand your needs and interests helps floki to deliver a consistent and personalized experience. For example, floki may use your information to:
- assist you in completing a transaction or order
- communicate with you about products and services
- provide service and support
- update you on new services and benefits
- provide personalized promotional offers
- select content to be communicated to you
- personalize some floki websites
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or floki
How we share your information
floki will not sell, rent or lease your personal information to others.
We may need to share your personal information including name, address, zip codes and location with certain third parties such as our shipment agents, fulfilment centres and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling our customers' orders
- Sending marketing communications/promotional offers
- Delivering packages
- Scheduling and performing installations
- Servicing products
- Maintaining our loyalty program
- Fulfilling subscription services
- Sending regular mail and email on behalf of floki.ca & floki.store
- Processing credit card payments
- Verifying Warranties
The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Access to and accuracy of your information
floki strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. floki provides individuals with reasonable access to personal information that they provided to floki and the ability to review and correct it, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as, but not limited to, requiring a password and user ID, before granting access to your data.
Keeping your information secure
floki takes seriously the trust you place in us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, floki utilizes appropriate physical, technical and administrative procedures to safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us.
Credit card numbers are used only for processing payments and are not used for other purposes. floki does not store credit card numbers in a readable format or on its own servers. Credit card details are only stored on PCI compliant credit card processing servers provided by our current service provider.
Changes to this statement
How floki uses automatic data collection tools:
- Web beacons
- Embedded web links
Cookies are typically classified as either "session" cookies or "persistent" cookies.
- Session cookies are removed from your computer after you close your browser.
Some floki and third-party web pages and HTML-formatted email use web beacons alone or in conjunction with cookies to compile information about your web site usage and your interaction with email. A web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. You may be able to disable Web beacons in email messages by suppressing the images in the message you receive. However, suppressing the images in the message may not always disable a web beacon or other automatic data collection tools in the email message. For more information about this, please refer to the information provided by your email software or service provider.
If you choose to receive marketing emails or newsletters from B2B, we may automatically collect whether you've opened those messages and whether you've clicked on links contained within those messages.
Embedded Web links
Emails from floki use links designed to lead you to a relevant area on the web, after redirection through floki or our service provider's servers. The redirection system allows floki to change the destination URL of these links, if necessary, and to determine the effectiveness of our marketing initiatives. It also allows floki to determine whether you have clicked a link in an email, and this information collected from your interaction with emails may be connected to your personal identity. If you do not want floki to collect information about the links that you click, you can change your choice about receiving communications from floki or choose not to click links in an email that floki sends.